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Agent Testimonials

We take customer service seriously, always striving to exceed our clients’ expectations. We are proud of our clients’ comments and feedback. The trust and relationships that we build with our buyers and sellers goes beyond a transaction. We are proud of our 5-star service and, as you can see from the comments below, so are our clients.
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MacPherson Westhoff Group | Your Urban to Suburban Concierge
Average rating:  
 108 reviews
by Joy L. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Pam is amazing. She will do whatever it takes and go beyond your needs and expectations. She represented me in the purchase of my new home. From the negotiation to inspection to all the closing details, she was there advocating and working for my best interest. I can't recommend her highly enough.

by Kevin and Laura Koronkowski on MacPherson Westhoff Group | Your Urban to Suburban Concierge

We highly recommend Hayley Westhoff!! She is the most reliable and efficient realtor we have ever worked with; her preparedness exceeded our expectations. She represents her clients with the highest amount of class and professionalism. She also is a high recommendation for first-time home buyers. Hayley equips you with the perfect compliment of industry knowledge to help you make the best home purchase, whatever your budget may be. She will walk you through every stage of the home buying process, offering a true partner with the skills and experience you need to make this process a seamless experience. We will be looking to Hayley for any future real-estate transactions and we recommend the same for anyone else!!

by Melissa Tarpey on MacPherson Westhoff Group | Your Urban to Suburban Concierge

So pleased that we contacted Pam MacPherson and then met Andrea Miller from her team. We were looking for a starter home for our daughter in the Glenview area and they were amazing. Helped us discover what type of property would be best and then introduced us to some amazing financing groups. And when we decided to postpone for a year and rent, they were right there helping us find the perfect place. Can not wait to work with them again when the search begins in the new year for the perfect place to call home.

by Erin M on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren was an absolute pleasure to work with! My fiance and I worked with Lauren to sell our condo and buy a new one. Lauren is incredibly knowledgable about the buying and selling process. She was very patient and flexible with our work schedules while we were searching for our new home. We were always impressed by the listings she showed us, we could tell she listened to our preferences and stayed within our budget. Lauren was always just a text or phone call away, we really appreciated her responsiveness. You can't go wrong working with Lauren to buy and/or sell! Also, Lauren listed our place and it sold at list price in less than 2 days! We were extremely happy with her services.

by Jonathan Y. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

To provide some context, before I listed with Pam, my 1-bedroom, 1-bathroom condo unit had been on the market for 8 months and had only received 1 offer, which eventually fell through. After renting the unit for 1 year, I decided to list it again and I was referred to Pam by my rental tenant. Pam and her associate, Lori, were thoroughly prepared as my wife and I peppered them with our questions and concerns, and they assured us that they would sell our unit quickly...and they were right! I lived in a different state from the listed unit and it was difficult for me to keep an eye on things from afar, but Pam became my eyes and ears for the unit, and she and Lori took care of everything while I was away - arranged painting, staging, dealing with other contractors and brokers, etc. After only four days on the market, I had an offer that I eventually accepted! Just as they had done with the listing, Pam and Lori made the offer, inspection, and closing process so incredibly smooth and the sale has since closed. I am now looking for a house out-of-state and they have generously offered to assist with that process as well! I cannot say enough about Pam and Lori's communication skills, persistence, knowledge of the market, and their overall work, and I plan to tell everyone I know about them. 5 stars all the way!!

by Kristina C. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

We were considering a relocation from California to Chicago and Pam was AMAZING in painting a picture of what life could have been like for my family in several of the Chicago suburbs. I truly felt heard in my "wish list" for both home and community. When I finally came to visit, her tour completely reflected my needs. From the places I could take my kids to play, to restaurants of my preferred cuisines, to the local hot spots, and churches of my religion, she had taken the time to show me parts of the community where I would/could fit in to make the relocation a smooth transition. I consistently had homes in my inbox tailored to my wish list that I could sort through. I would 100% hands down recommend her!!

by Allison M. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley came highly recommended to me by a friend and I was so grateful. Hayley was so accessible and communication was a breeze. I contacted her initially while she was on a family vacation (I didn't know that) but she responded quickly and begun pulling comps on her flight back! For our initial meeting to discuss the sale of our home, she was so well prepared and versed with our home. She already had a smart price and who are target buyers would be. We really were initially going to test the water with our home to see what the feedback was and Hayley was totally fine with taking us on. She gave us great tips on how to declutter and stage. Fast forward to three days later when we found our dream home and needed to sell our house asap. She got photographers and layout engineers out the next day and the home on the mls in two days! She was respectful of the fact we didn't want to have open houses or a ton of showings during bedtime as we have three kids under three. She scheduled showings clumped together so we weren't displaced for long and got our house sold for 51k over ask in one day. I would highly recommend her and her north shore partner Pam MacPherson.

by B. Woods on MacPherson Westhoff Group | Your Urban to Suburban Concierge

We could not recommend another agent and team more than the MacPherson group. We purchased another home and needed to sell ours quickly. We contacted Andrea Miller early in the morning the next day and said we needed to sell our home yesterday. The next day the MacPherson team was in our home staging, organizing, and getting pictures to list. Their knowledge of the market and community helped us to price our home right and we sold with multiple offers and over asking price within four days. Pam and Andrea are honest, helpful, professional, and their work ethic was amazing.

by Samantha K on MacPherson Westhoff Group | Your Urban to Suburban Concierge

I was referred to Lauren from my boss and I'm so glad I made the connection. Lauren was amazing from start to finish. Lauren set up an appointment to meet me initially so we could talk about what I was exactly looking for. She constantly kept me updated on new properties and made herself available to show them. She knows what to look for when looking at houses and can see past cosmetically appealing houses for issues. When I finally put an offer on a home Lauren was leaving out of the country and still managed to handle everything for me from the very minute she boarded her flight and while still being out of the country. She is very detailed and on top of everything! I highly recommend Lauren and will for sure use her again if the time ever comes for me to purchase another home!

by Stephanie A. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Pam is awesome and I'm so glad we found her! This in my 4th home purchase due to relocation in the past 15yrs and I can say without a doubt that Pam was hands down the best realtor I have ever worked with! She knows the area and she knows houses... she helped us find a great property in our price range in a great neighborhood at a great price. It needed a little TLC, due to our price range, but she met with contractors multiple times and while we were out of town so that the house could be ready for us before we moved in. She even connected us with her own personal nanny to watch our son at her house when we were in town for our house hunting trip! Xochitl was wonderful with our son. Talk about going above and beyond! Pam has a team of agents that she works with and each person has different specialties so we got inside info on all the best neighborhoods to live in (because the agents actually live there!) and the best contractors, schools, you name it! And her attention doesn't stop at closing... she and her team continue to be fully available to help with all sorts of details. Trust me, you can't go wrong with Pam! I'm still so thrilled that we found her and got to work with her!