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Agent Testimonials

We take customer service seriously, always striving to exceed our clients’ expectations. We are proud of our clients’ comments and feedback. The trust and relationships that we build with our buyers and sellers goes beyond a transaction. We are proud of our 5-star service and, as you can see from the comments below, so are our clients.
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MacPherson Westhoff Group | Your Urban to Suburban Concierge
Average rating:  
 108 reviews
by Aubri B. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley reached out to me when I had questions several months prior to listing our 2bd/2bath Lakeview condo on the market. Without knowing we would utilize her services in the future she agreed to meet with us and provide us with information on what we could do to maximize the sale of our home. We did end up listing with her and we had a contract over asking price within 24 hours of going to market. Hayley is a go-getter, she is competitive and professional, she was readily available to us and our unending list of questions. She exceeded our expectations and we would highly recommend her to anyone in the market looking to buy or sell a home.

by Lindsay J on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren was so wonderful to work with! I was a first time home buyer and she helped every step of the way. I didn't really know what I was getting in to, but she answered every question I had. She also was great at dealing with my indecisiveness when we were looking at places and did not push me on anything. It was great hearing her opinions on how to decorate and set up the different places so I could try and vision the home as my own. Once I found my place, she provided a great list of referrals so I did not have to look for those on my own. So glad I found Lauren to help with this process!

by Allison M. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Pam was great to work with. She was so accessible and responsive. Her knowledge about common maladies of the north shore homes was very impressive. She and her partner Hayley Westhoff were also in good communication. This was important to us as we were also selling our city home and needed to time everything appropriately. Pam had great contacts for things like lawyers, home inspectors, contractors etc that made our home buying process far easier. I would work with her again in a heartbeat. Thanks Pam!

by Jessica C. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley was seriously a godsend and I would recommend her a million times over! This was not our first time purchasing a home, and she was definitely not the first realtor we've worked with. However, she topped them all. We came in to this thinking we would wait about 6 months before actually purchasing a home, but actually ended up finding one we loved with in 2 weeks. But, the home we lived in was not even listed yet- it also was not in the greatest area. Regardless, in order to get this new home, we had to sell our home almost immediately. Other homes on our exact same block had been on the market for 8 months all the way up to 2 years!! Needless to say, we weren't very confident. But, Hayley helped us stage our home and prep it for a sale. She also had professional photographers come and take listing photos. She listed and sold our home (with multiple offers) within a week!!! Then that offer fell through and she found another buyer 3 days later! It was insane. Because of that we were able to purchase the new home on the same day we sold our other home. There was a lot of craziness in between the listing and closings, which was all out of our control, but she handled everything like a pro and helped keep me sane. She knows what she's doing and knows the business, plus she can refer you to so many people from attorneys, to lenders, to handy men, and even movers. She was definitely a pleasure to work with and if you are searching for a realtor, trust me when I tell you she's the one!

by Catherine S on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren was fabulous from researching the property (we purchased it as an investment) to assisting along the way with all the paperwork and details that need to be taken care of. We are self-employed so obtaining a mortgage has always been a challenge -Lauren found the perfect fit for us and helped us throughout the entire process. I can honestly say this would not have gotten done without her. I highly recommend anyone looking to buy in the city of Chicago or any of the suburbs contact Lauren she is one of the best a true professional

by Laura B. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Pam is a true professional from the start of the selling process to the closing, and went above and beyond! Her knowledge, expertise and customer-focused attitude was the reason that I sold my home in one day!! She made the entire selling process stress-free. Her upbeat personality made Pam a pleasure to work with! She will be your number 1 asset whether you are selling your home and/or buying a new one! We were very pleased to have hired Pam to market and sell out home. She shared many good ideas for getting our home on the market and she is an excellently communicator. We were always updated on buyers that were looking and given feedback. My husband and I highly recommend Pam and her team!-

by Christina Ewing on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley is the best in the business! She is always available and works with your best interests at heart. She is knowledgeable, passionate, and easy to work with. I highly recommend her services.

by Caroline C on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren was great! I was a first time home buyer and had ZERO idea of what I was getting into. She was extremely patient and answered all of my questions. Additionally, I did a Reno loan and while it wasn't the easiest, she always kept me updated and in the loop with what was happening and in the end I wound up closing early!!! On top of all of that, she was also able to provide great referrals for an attorney, appraiser, AND contractor. Honestly don't know if I could have made it though without her!

by James R. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

I was referred to Pam MacPherson through a family friend who was a recent client of Pam's, and I could not have hoped for a better experience. Pam is everything you are looking for in a realtor and MORE - professional, knowledgable, genuine, and a great negotiator! I moved from NY to Chicago without being very familiar with the new city and its many neighborhoods. When I began working with Pam, she asked all of the important questions to get to know me on an individual level, which allowed her to best assist me in finding an apartment that met all of my needs and requirements.

by Nick B. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley was a godsend for us! My wife and I recently purchased a home for the first time, and could not have made it through without Hayley's guidance along the way. Throughout the entire process, Hayley was there to explain every step, provide council, and help us step away from the ledge when it all became stressful (as this process does). She expertly helped us craft an offer that would be accepted in a multiple-offer situation, was accessible at all times, and was always willing to go to bat for us at any twist and turn along the way. We are moving into our dream condo now, and couldn't be luckier to have worked with Hayley on our first ever home purchase. We will definitely be using her for any future sales/purchases as well. Can't recommend her highly enough!