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Agent Testimonials

We take customer service seriously, always striving to exceed our clients’ expectations. We are proud of our clients’ comments and feedback. The trust and relationships that we build with our buyers and sellers goes beyond a transaction. We are proud of our 5-star service and, as you can see from the comments below, so are our clients.
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MacPherson Westhoff Group | Your Urban to Suburban Concierge
Average rating:  
 108 reviews
by Mandy K on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren is a wonderful realtor! She worked with me on both the sale and purchase of condos. She is very organized and always communicated with me, keeping me in the loop of what was going on. She does her research, is patient, gives great ideas and advice and was always super responsive to any questions I had! She made what can be a stressful situation feel much easier!

by Anonymous on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Pam was excellent in all phases of the process. Her experience and knowledge were so valuable. Selling a home is a hard and stressful project. Her professionalism and true interest made a great difference in the transaction.

by Keely D. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley was so easy to work with. She was always two steps ahead of me through the listing process, reviewing the steps with me which really lowered the stress factor of dealing with real estate transactions. She gave great advice on pricing and staging, and she sold my condo for only $5K less than the asking price. She definitely was a great choice, and I will use her again for buying and selling my next set of properties.

by Eliza B on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren was a fantastic real estate agent when we were buying our first home. During the search, she was responsive and flexible, and when we were under contract she answered all of our questions as they came up. I would highly recommend Lauren.

by Joy L. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Pam is amazing. She will do whatever it takes and go beyond your needs and expectations. She represented me in the purchase of my new home. From the negotiation to inspection to all the closing details, she was there advocating and working for my best interest. I can't recommend her highly enough.

by Luke J. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Before buying our first condo, I sent automated emails through Zillow to several different agents. For many, I got generic responses and added to their spam email lists (no, I don't want to see all your hot new properties I didn't ask about). For others, I didn't get any kind of response. Hayley, on the other hand, contacted me personally. She was very friendly without being aggressive or pushy. We decided to use her services to find our first condo. Throughout the entire process, Hayley was helpful, friendly, and personable. She is always quick to reply to texts, emails or phone calls. She really understood our needs and worked hard to find a place we'd love. She really shined after we found our perfect place. Hayley set up multiple showings and answered all our questions. We didn't even meet the selling agent until our final walkthrough. When it came time to make an offer, Hayley was a fierce negotiator and got us a great deal! All in all, Hayley was a perfect agent for my wife and I. We never felt pressured nor did we feel like we were ever inconveniencing her. We felt like her only client because she was so helpful. I will definitely recommend Hayley to my friends and will hopefully use her services again someday (in the far future when we're ready to move again).

by Jake W on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Last week Lauren helped me close on my first property and I couldn’t have been happier for trusting her to be my agent. The whole process from start to finish exceeded my expectations. Lauren always showed up to each property with a smile and a ton of information on the house and local area. I always felt like I was her only client even though I knew she had many other clients. Any email, text or phone call was immediately responded to and she never made me feel like I was asking dumb questions. There was never a “Ok, whats next” moment. Once we found the property I liked, she kicked into gear and already had recommendations ready to go(attorney, lender, inspector) all of which did an amazing job. She organized everything and kept everyone in the loop. Towards the end I truly felt like I was just able to sit back and let them work! There is obviously a lot more that I could say about Lauren and all the help she did for me, she will definitely be my next agent. Thanks again Lauren!

by Derek L. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Working with Pam was extremely easy and efficient. Pam took care of all our concerns and guided us through the entire process. I am confident our house was price right and led to the quick sale. Pam had great insight into the market, set us up with well-respected and accomplished lawyers, and steered us through the entire process. Pam even went above and beyond on the final walk through and removed paint cans we thought the buys wanted! I highly recommend using Pam to sell your property.

by Clare D. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley is a joy to work with! She's very responsive to emails/texts/phone calls and she knows the real estate market well. She was a true advocate during every stage of my searching for and buying my first condo and made it a truly personal experience. She even offered guidance and references for renovations, and in true character followed up months afterward to see that we had been successful. She is also a wonderful teacher - knowledgeable, patient, and eager to answer questions. Hayley's work ethic is truly inspiring, and I would wholeheartedly recommend her services to any potential buyer. When it comes time to sell, I will be contacting her again. Until then!

by Cory G on MacPherson Westhoff Group | Your Urban to Suburban Concierge

I was extremely satisfied. Lauren went above and beyond throughout this whole process. She put in so much work exploring my dream area and I felt we truly saw every available condo within my parameters. She was available at any time for questions and was a wealth of knowledge as I embarked on this process. I would highly recommend her in the future and will certainly be using her myself for all future real estate needs. Lauren was available by email, text, and calls. She was very prompt with her responses and reached out often to check in.