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We take customer service seriously, always striving to exceed our clients’ expectations. We are proud of our clients’ comments and feedback. The trust and relationships that we build with our buyers and sellers goes beyond a transaction. We are proud of our 5-star service and, as you can see from the comments below, so are our clients.

MacPherson Westhoff Group | Your Urban to Suburban Concierge
Average rating:  
 107 reviews
by Kevin and Laura Koronkowski on MacPherson Westhoff Group | Your Urban to Suburban Concierge

We highly recommend Hayley Westhoff!! She is the most reliable and efficient realtor we have ever worked with; her preparedness exceeded our expectations. She represents her clients with the highest amount of class and professionalism. She also is a high recommendation for first-time home buyers. Hayley equips you with the perfect compliment of industry knowledge to help you make the best home purchase, whatever your budget may be. She will walk you through every stage of the home buying process, offering a true partner with the skills and experience you need to make this process a seamless experience. We will be looking to Hayley for any future real-estate transactions and we recommend the same for anyone else!!

by Allison M. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley came highly recommended to me by a friend and I was so grateful. Hayley was so accessible and communication was a breeze. I contacted her initially while she was on a family vacation (I didn't know that) but she responded quickly and begun pulling comps on her flight back! For our initial meeting to discuss the sale of our home, she was so well prepared and versed with our home. She already had a smart price and who are target buyers would be. We really were initially going to test the water with our home to see what the feedback was and Hayley was totally fine with taking us on. She gave us great tips on how to declutter and stage. Fast forward to three days later when we found our dream home and needed to sell our house asap. She got photographers and layout engineers out the next day and the home on the mls in two days! She was respectful of the fact we didn't want to have open houses or a ton of showings during bedtime as we have three kids under three. She scheduled showings clumped together so we weren't displaced for long and got our house sold for 51k over ask in one day. I would highly recommend her and her north shore partner Pam MacPherson.

by Aubri B. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley reached out to me when I had questions several months prior to listing our 2bd/2bath Lakeview condo on the market. Without knowing we would utilize her services in the future she agreed to meet with us and provide us with information on what we could do to maximize the sale of our home. We did end up listing with her and we had a contract over asking price within 24 hours of going to market. Hayley is a go-getter, she is competitive and professional, she was readily available to us and our unending list of questions. She exceeded our expectations and we would highly recommend her to anyone in the market looking to buy or sell a home.

by Jessica C. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley was seriously a godsend and I would recommend her a million times over! This was not our first time purchasing a home, and she was definitely not the first realtor we've worked with. However, she topped them all. We came in to this thinking we would wait about 6 months before actually purchasing a home, but actually ended up finding one we loved with in 2 weeks. But, the home we lived in was not even listed yet- it also was not in the greatest area. Regardless, in order to get this new home, we had to sell our home almost immediately. Other homes on our exact same block had been on the market for 8 months all the way up to 2 years!! Needless to say, we weren't very confident. But, Hayley helped us stage our home and prep it for a sale. She also had professional photographers come and take listing photos. She listed and sold our home (with multiple offers) within a week!!! Then that offer fell through and she found another buyer 3 days later! It was insane. Because of that we were able to purchase the new home on the same day we sold our other home. There was a lot of craziness in between the listing and closings, which was all out of our control, but she handled everything like a pro and helped keep me sane. She knows what she's doing and knows the business, plus she can refer you to so many people from attorneys, to lenders, to handy men, and even movers. She was definitely a pleasure to work with and if you are searching for a realtor, trust me when I tell you she's the one!

by Christina Ewing on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley is the best in the business! She is always available and works with your best interests at heart. She is knowledgeable, passionate, and easy to work with. I highly recommend her services.

by Nick B. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley was a godsend for us! My wife and I recently purchased a home for the first time, and could not have made it through without Hayley's guidance along the way. Throughout the entire process, Hayley was there to explain every step, provide council, and help us step away from the ledge when it all became stressful (as this process does). She expertly helped us craft an offer that would be accepted in a multiple-offer situation, was accessible at all times, and was always willing to go to bat for us at any twist and turn along the way. We are moving into our dream condo now, and couldn't be luckier to have worked with Hayley on our first ever home purchase. We will definitely be using her for any future sales/purchases as well. Can't recommend her highly enough!

by Keely D. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley was so easy to work with. She was always two steps ahead of me through the listing process, reviewing the steps with me which really lowered the stress factor of dealing with real estate transactions. She gave great advice on pricing and staging, and she sold my condo for only $5K less than the asking price. She definitely was a great choice, and I will use her again for buying and selling my next set of properties.

by Luke J. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Before buying our first condo, I sent automated emails through Zillow to several different agents. For many, I got generic responses and added to their spam email lists (no, I don't want to see all your hot new properties I didn't ask about). For others, I didn't get any kind of response. Hayley, on the other hand, contacted me personally. She was very friendly without being aggressive or pushy. We decided to use her services to find our first condo. Throughout the entire process, Hayley was helpful, friendly, and personable. She is always quick to reply to texts, emails or phone calls. She really understood our needs and worked hard to find a place we'd love. She really shined after we found our perfect place. Hayley set up multiple showings and answered all our questions. We didn't even meet the selling agent until our final walkthrough. When it came time to make an offer, Hayley was a fierce negotiator and got us a great deal! All in all, Hayley was a perfect agent for my wife and I. We never felt pressured nor did we feel like we were ever inconveniencing her. We felt like her only client because she was so helpful. I will definitely recommend Hayley to my friends and will hopefully use her services again someday (in the far future when we're ready to move again).

by Clare D. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley is a joy to work with! She's very responsive to emails/texts/phone calls and she knows the real estate market well. She was a true advocate during every stage of my searching for and buying my first condo and made it a truly personal experience. She even offered guidance and references for renovations, and in true character followed up months afterward to see that we had been successful. She is also a wonderful teacher - knowledgeable, patient, and eager to answer questions. Hayley's work ethic is truly inspiring, and I would wholeheartedly recommend her services to any potential buyer. When it comes time to sell, I will be contacting her again. Until then!

by Kim L. on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Hayley was wonderful to work with. Fast, efficient, very knowledgeable. My husband and I were very comfortable asking her anything and she helped us find our new home thanks to her in our desired neighborhood. She was always available to talk and answer any questions we had. She is great !!

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